We are very proud that most of our business comes through word of mouth and our existing network – satisfied customers or partners who talk about what we have done with their colleagues and contacts, who then ask us to do work for them. We would rather be known by a few people for being very good at what we do than being known by lots of people who have never worked with us.
Generally, this means that a lot of our communications are with existing customers, or people we already know, and so have already told us they would like to hear what we are up to.
However, like all businesses, we do have to find new people and companies to work with, so we do have to communicate more widely. On that basis, we have a set of rules for ourselves by which we will communicate with you.
We will only communicate with you via email if:
- You are an existing or previous customer.
- We have your consent to send you an email for that specific purpose. Typically, this will be because you have signed up to our newsletter, or because we have spoken about doing business with you. If we communicate for any other purpose, such as a competition, we will have explained in advance what that was.
- We may occasionally communicate with you via email about something we haven’t spoken to you about in advance. If this is the case, this is because we believe that it is something, because of your role at work, or your general interest in the insight and analytics industry, that you would genuinely be interested in. We also believe that emailing this to you is a less intrusive method of letting you know about this in other forms, such as calling you on the phone.
If we do send you an email about something we haven’t spoken to you about, and if you are not interested in it, there will be an “unsubscribe” option for you to say you don’t wish to receive these communications. Please use this to let us know you don’t want to receive any further similar communications; we don’t want to send you information that you are not interested in, so we will remove you from receiving that type of email again.
If you receive an email from us that doesn’t fit into these categories, we would like to know about it. Really. Because it may mean something more serious is happening, and we will investigate. We take the usage, management and protection of data very seriously, so if you receive anything untoward from us, we would like to know so we can fix it.
Cookies – what are they?
A "cookie" is a small text file that's stored on your computer, smartphone, tablet, or other device when you visit a website or use an app.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor and they are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
This website uses session and persistent cookies.
How to control and delete cookies.
If you want to restrict or block the cookies we set, you can do this through your browser settings.
The ‘help’ function within your browser should tell you how.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org . Alternatively, you can search the internet for other independent information on cookies.
Cookies – how we use them
If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.
- Provide information about our services that you request
- Manage our marketing relationships
- Give you a better online experience and track website performance
- Help us make our website and digital communications more relevant to you
Here we explain a bit more about each of these types and how you can control their use.
These are cookies that are essential for us to provide a service you have requested. Without cookies we are unable to provide some products or services that you might request. Other 'essential' cookies keep our website secure. Even if you say “No” to cookies on this website we'll continue to use these 'essential' cookies.
Essential cookies are used to:
- deliver interactive services and maintain a consistent site experience
- maintain online security and protect against online fraud or spam
The cookies we use for this are:
- PHPSESSID is a first party cookie. It only contains a reference to a session stored on the web server. No information is stored in the user's browser and this cookie can only be used by the current web site.
- We use anti-spam cookies, which are catchingly titled JCS_INENREF and JCs_INENTIM.
- EUCookieConsent, which records if you have given permission for us to drop cookies on your device.
Performance Cookies: Tracking website performance
These cookies collect aggregated information and are not used to identify you.
We use this type of cookie to understand and analyse how visitors use our online assets and look for ways to improve them. For example, a cookie might tell us that lots of people give up on the contact us form at a particular step – so we can try to make that step easier to complete.
The analytics cookies we use include:
Functionality Cookies: Giving you a better online experience
These cookies remember your preferences and tailor the website to provide enhanced features. Without these cookies, we cannot remember your choices or personalise your online experience.
We use this type of cookie to:
- To manage the tags we put on the web site (what’s called a Tag Manager); this needs to set a cookie to understand what tags it should set on different pages. The one we use is called Google Tag Manager.
These cookies are usually third-party cookies from marketing partners used to deliver adverts relevant to you and your interests. These cookies can track your browsing history across websites. If you wish to prevent this type of cookie, you may do so through your device’s browser security settings.
We don’t use third-party marketing services like this, but this type of cookie would include Doubleclick, Facebook and Adwords.
Cookies in emails
How to control and delete cookies
If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links.